SERVICE PROVISION POLICY

CHECK-IN & CHECK-IN POLICY

Accommodation services are provided directly at the property according to the information published on the website. Service provision depends on the actual room availability at the time of booking.

1. Service Standards, Provision Procedures, and Fees

Accommodation services are provided according to the standards published on the website (room type, amenities, and included services).

Service Provision Process:

1. Customers select rooms and submit booking requests via the form on the website or Facebook page.
2. BW HOUSE confirms room availability.
3. Customers make payment (if a deposit is required).
4. Booking confirmation is successful.
5. Customers check in at the establishment.

Service fees are publicly listed on the website and may change dependi on the time (holidays, Tet, etc., or promotional programs). Any additional costs (if any) will be notified to customers in advance.

1.1. Check-in and Check-out Times

• Check-in time: from 14:00
• Check-out time: 12:00

1.2. Late Check-out Policy

• Customers are kindly requested to inform BW HOUSE in advance if they require a late check-out so that arrangements can be made.
• Late check-out is supported up to a maximum of 30 minutes (until 12:30) without extra charge.
• After this time, BW HOUSE will not support late check-out to ensure proper preparation. Room reserved for the next guest

1.3. Early Check-in Policy

• Free early check-in is available if the room is already prepared.
• If guests require early check-in between 7:00 AM and 8:00 AM:
• Support may be provided if the room is vacant (no previous guests).
• A surcharge of 50% of the room rate will apply.

Note:

• Any requests for check-in/check-out outside standard hours must be notified in advance and confirmed by BW HOUSE.
• Support depends on the actual room availability at that time.

2. Delays in Check-in

In case of any incident leading to a delay in room provision or check-in assistance:

• BW HOUSE will proactively notify customers as soon as possible.
• Suitable solutions will be provided depending on the actual situation.
• Customers have the right to discuss changes or cancellations if the waiting time exceeds the reasonable support capacity of the accommodation.