PRIVACY POLICY

1. Purpose of Information Collection

We collect personal information for the following purposes:

• Confirming and managing reservations
• Contacting and assisting throughout your stay
• Providing necessary information related to services
• Enhancing the quality of your experience at BW HOUSE

2. Scope of Information Collection

• Full Name
• Phone Number
• Passport/Citizen Identification Card Photo
• Payment Information (if any)
• Special requests related to your reservation

3. Address of the Information Collection and Management Unit

Unit Name: BW HOUSE CO., LTD.

Address: 169/5 Vo Thi Sau Street, Xuan Hoa Ward, Ho Chi Minh City
Email: bwhouseco@gmail.com
Phone Number: 0913437769

4. Storage Period

Customer personal information will be stored for a maximum of 6 months from the date of your most recent stay.

In some necessary cases, data may be stored for longer periods to:

• Serve for verification and inspection
• Provide information as requested by competent state authorities

5. Individuals or organizations that may access information

Personal information may be accessed by:

• Customer service department
• Operations and management department
• Competent state authorities (when legally required)

6. Commitment to protecting customer personal information

We commit to:

• Absolutely protecting customer personal information
• Not using information for purposes other than those committed
• Applying appropriate technical and management measures to protect data

In the event of a system attack resulting in data leakage, we will:

• Promptly notify the relevant authorities
• Notify affected customers

7. Complaint handling mechanism

When personal information is found to have been misused, customers For further information, please contact:

Email: bwhouseco@gmail.com

Hotline: (+84) 70 519 4717

We are committed to responding within 24-48 hours and resolving issues thoroughly.